FAQ
Answers to Common Questions.
Everything practices ask about the appliance, the Morning Repositioner and 10-year replacement protection.
Getting Started
What is Master Sleep 10™?+
Master Sleep 10™ is a complete oral appliance program for professional dental practices. It combines a custom mandibular advancement appliance, a custom Morning Repositioner, a personalized storage case and 10-Year Replacement Protection in one coordinated program.
Who is Master Sleep 10™ for?+
Master Sleep 10™ is designed for professional dental practices. The treating dentist prescribes the appliance, remains at the center of patient care, and is supported by a digital, prescription-based manufacturing workflow.
Can I add my practice branding?+
Yes. Each program includes a personalized storage case with your practice logo, supporting a professional patient experience.
Do I need special equipment to get started?+
No special equipment is required. Digital records and IOS workflows are supported, and our technical case support team is available to help with each submission.
Appliance & Repositioner
What is the Morning Repositioner?+
The Morning Repositioner is a purpose-designed morning appliance intended to guide the mandible toward the dentist-recorded baseline occlusal position after overnight advancement.
What design refinements does the appliance have?+
The appliance features an anterior breathing opening that reduces unnecessary anterior bulk, reduced posterior extension that terminates at approximately the mid-first-molar level, and refined advancement geometry with a shorter, smoother, more rounded advancement-fin profile. Together these create a more compact appliance profile while maintaining controlled mandibular advancement.
Why is the Morning Repositioner included?+
The overnight appliance holds the mandible in a forward position during sleep. In the morning, the mandible benefits from guidance back toward its natural baseline position. The Morning Repositioner is designed specifically for this purpose and is included as part of the complete system.
Workflow & Prescription
How do I start a case?+
Register as a partner dentist, then submit a digital case with the patient's records and your prescription. Our team designs and fabricates the appliance and Morning Repositioner, and protection is registered from day one.
How are cases submitted?+
Cases are submitted digitally through a streamlined workflow. Digital records and IOS impressions are accepted, keeping the process accurate and consistent.
Is every appliance made to my prescription?+
Yes. Master Sleep 10™ is prescription-based. Each appliance is designed and manufactured to the treating dentist's specification and the patient's anatomy.
What records are needed to submit a case?+
A complete case submission typically includes the clinical records needed to design and manufacture the appliance — usually intraoral scans or impressions, bite records and a professional prescription. Additional records may be requested depending on the case.
What files should I upload to submit a case?+
WHAT TO SEND US 1. Upper-arch digital scan 2. Lower-arch digital scan 3. Habitual bite scan (MIP) — Required 4. Prescribed advancement bite — If available 5. Prescription, case notes and order information The habitual bite scan (MIP) is required for every case and is used to fabricate the Morning Repositioner. TWO BITE PATHWAYS PRESCRIBED ADVANCEMENT Submit the required MIP bite together with the dentist-prescribed advancement bite. The Master Sleep Appliance will be fabricated at the prescribed advancement position. MIP-BASED EDGE-TO-EDGE If no prescribed advancement bite is provided, we will use the required MIP bite as the reference. With the dentist's authorization, we will digitally advance the mandible to an anterior edge-to-edge relationship as the initial fabrication position. After delivery, the dentist can titrate the mandibular position forward or backward using the adjustment screws, based on the patient's comfort, tolerance and clinical response.
What is the manufacturing workflow?+
Each case moves through four stages: Intake (records and prescription are submitted), Design (the appliance is digitally designed to the prescription and the patient's anatomy), Fabrication (precision manufacturing produces the appliance and Morning Repositioner), and Delivery (the completed case is delivered for fitting, with protection registered from day one).
10-Year Replacement Protection
How does the 10-year protection work?+
Dentists may choose 10-Year Replacement Protection for their patients. The protection includes two replacement Master Sleep Appliances during the original 10-year protection period, which may be used for normal wear, accidental loss, accidental damage, or eligible dental and oral changes. Eligible product-quality failures are covered separately and do not use either of the two replacement benefits.
What can the replacement benefits be used for?+
The two replacement benefits may be used for normal wear, accidental loss, accidental damage, or eligible dental and oral changes. Eligible product-quality or manufacturing failures are covered separately and do not use either of the two replacement benefits.
Does a replacement restart the 10-year term?+
No. All eligible replacements remain within the original 10-year protection period. For example, if an eligible replacement is provided in Year 8, that replacement remains covered through the remaining period of the original 10-year term rather than beginning another ten years.
Are product-quality failures covered separately?+
Yes. Eligible product-quality or manufacturing failures are covered separately and do not use either of the two replacement benefits.
What happens if a patient's teeth or mouth change?+
Over many years, a patient's dental or oral condition may change — for example, a new crown, an implant restoration or tooth movement. Eligible dental or oral changes may be covered under the two replacement benefits. The patient should contact the treating dentist for evaluation.
Who do patients contact if they need a replacement?+
The first step is always to contact the treating dentist. The dentist evaluates the clinical situation and, when replacement coordination is needed, communicates with Master Sleep on the patient's behalf — Patient → Treating Dentist → Master Sleep.
Are dental services included in the protection?+
No. Appliance protection applies to the eligible appliance replacement benefit under the program. It does not automatically include professional clinical services such as examination, scanning or fitting, which are provided by the treating practice and may involve separate fees.
Patient Care
How should patients care for their appliance?+
Patients should clean the appliance regularly, store it in the provided case when not in use, and avoid unapproved heat, harsh chemicals or self-modification. If the appliance feels loose, damaged or uncomfortable, the patient should contact the treating dentist.
Still have questions? Contact us
