Protection Program
Accidental Loss or Damage: How Replacement Works
How accidental loss or damage is handled under the two replacement benefits, and what to do if it happens.
When the Unexpected Happens
Even with careful use, unexpected things can happen. An appliance can be lost while traveling, damaged by a pet, or affected by another accidental event.
Under Master Sleep 10™, accidental loss and accidental damage are covered by the two replacement benefits included in the original 10-year protection period.
What Counts as Accidental Loss or Damage
Depending on the circumstances and current program terms, accidental events may include:
- Accidental loss.
- Accidental damage.
- Travel-related loss.
- Pet-related damage.
- Another eligible accidental event.
How It Uses the Replacement Benefits
Each accidental-loss or accidental-damage replacement uses one of the two replacement benefits included in the original protection period.
Once both replacement benefits have been used, additional replacements are not automatically included.
What to Do if an Event Occurs
If an unexpected event occurs, the first step is to contact the treating dentist. The dentist evaluates the situation and, when appropriate, coordinates the next step with Master Sleep.
Continue Reading
Protection Program
10-Year Replacement Protection Explained
How the original 10-year protection period works, what the two replacement benefits cover, and how covered product failures are protected separately.
Protection Program
Normal-Wear Replacement: What's Eligible
What normal functional wear and natural appliance aging mean, and how eligibility for replacement is determined.
Appliance Science
Understanding Mandibular Advancement Appliances
How custom oral appliances are designed to maintain a controlled mandibular position during sleep, and what that means for appliance design.